CRM services

Trueson certified CRM and data experts support the business, understand life sciences processes and regulations, and have broad expertise in multiple CRM solutions. They effectively align business and ICT, and think in processes and solutions.

Often management is looking for efficiencies in CRM adoption and commercial operations, and better alignment between business and ICT. But reality is that many CRM owners simply don’t have the bandwidth to combine day-to-day operations with strategic initiatives.

Trueson manages your day-to-day CRM operations, allowing your commercial teams to focus on initiatives that are key to the business, and providing extra bandwidth. We help optimize CRM adoption by pragmatic and easy-to-maintain configuration. We improve user satisfaction and internal collaboration, and help reduce TCO by managing applications and data in an efficient and centralised services model.

Some of the CRM activities we manage:

Trueson is organised in multi-country competence centres. To ensur quality and continuity of our services, our resources work in teams, with documented processes and permanent backups.

Trueson experts are skilled Administrators, Analysts, Configurators, Project Managers and Trainers with relevant experience in life sciences, and certifications in Veeva CRM, Vault PromoMats, Salesforce Sales Cloud and several analytics solutions.