CRM Data Analyst

At the moment we are looking for a CRM Data Analyst to work directly with the Technical Development Team to ensure the quality of CRM products and services of Trueson. 

Position: CRM Data Analyst 

Type of work: Full-time 

Reporting to: Technical Lead of Trueson APAC and Regional Technical Lead of Trueson B.V 

Location: Ho Chi Minh City, Vietnam


Key responsibilities: 

  • Support the business on daily CRM admin operational activities 
  • Build advanced KPI and Management Reporting and dashboards 
  • Build and adapt the content of digital materials 
  • Solve data-related issues and communicate resolutions 
  • Support business users during testing and resolve bugs/issues in a timely manner 
  • Test solutions properly and create documentation 
  • Able to advise/consult business users on how to optimize their CRM environment 
  • Participate in business requirements and design review sessions 
  • Responsible for data quality and data accuracy 
  • Responsible for data analysis and data mapping capabilities 
  • Maintain quality of data, and coordinate and implement corrections 
  • Understand end-to-end data flows and identify data dependencies in support of delivery, release, and change management 
  • Responsible for the performance, quality, and alignment to requirements for all data query design and development 
  • Optimize workflows and communications 
  • Ensure compliance and security of data 
  • Develop documentation including, but not limited to, functional and technical design documents, test scripts, health checks, etc. 
  • Share knowledge with the team 

 

Job requirements: 

  • Advanced Excel/ Power BI is a must
  • CRM experience is a must
  • BI/Reporting and Dashboards experience is preferred 
  • Business and Data Analytical Skills is a must
  • Salesforce and Veeva experience are preferred 
  • SQL and Python knowledge is a big plus 
  • Good English skills and Dutch language is a big plus 
  • Pro-active and able to learn from mistakes 
  • Results-oriented, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables and be willing to commit to deadlines 
  • Focused and versatile team player that is comfortable under pressure 
  • Excellent problem-solving and critical-thinking skills 
  • Adherence to Trueson values 


How to apply 

Interested candidates should email the cover letter and CV to info.vietnam@trueson.com, stating the position title [Trueson APAC – CRM Data Analyst – Full name] in the subject line of the email. Only short-listed candidates will be contacted. 

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